User Care

Mintfy Support Center

Need help with setup, budget alerts, passcode lock, data export, or restoring usage confidence? We are here to help. This page is suitable for the App Store Support URL field.

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Contact Support

Email: ucjv6647@outlook.com

Response target: within 2 business days.

When contacting support, please include:

Device model and iOS version.
Mintfy version number.
Issue description and screenshots (if possible).
Steps to reproduce the issue.

Response Process

Step 1 - Ticket intake and issue triage.
Step 2 - Reproduction on equivalent iOS version.
Step 3 - Guidance, fix, or workaround delivery.
Step 4 - Follow-up confirmation after resolution.

Please avoid sending sensitive financial identifiers by email.

Quick Help Topics

How to set monthly budget: Profile -> Monthly Budget.
How to enable app passcode: Profile -> Passcode Lock, set 4-digit code.
How to export data: Profile -> Backup & Export -> JSON or CSV.
How to view filtered history: Ledger tab with time range and keyword search.
How to read analytics: Stats tab shows trend and category breakdown.

Troubleshooting

Cannot unlock with passcode

Make sure 4 digits are entered correctly.
If several wrong attempts were made, re-enter carefully as lockout warning may appear.

Export not appearing

Check system share sheet permissions.
Try both JSON and CSV export formats.

Budget not updating

Confirm the number is greater than 0 and valid decimal format.
Re-open Overview after saving budget.

Missing records in list

Review selected filter period in Ledger.
Check keyword search text and custom date range.

Service Coverage

Mintfy support is provided in English and Chinese for users in multiple regions.

Suggested App Store Support URL: https://mintfy-appstore-pages.vortexgamesplay.workers.dev/support